At Civility Home Care, we know that first steps are sometimes difficult to take, so we do everything possible to ensure getting started with our services is transparent and as stress-free as possible.
Simple Steps to Get StartedHOW WE SET UP SERVICES

The first step is a request for service. This may come directly from the person who will be receiving service, or someone who is acting on their behalf. Once contacted, we will follow up with information about Civility Home Care and the services we offer. Typically, our initial exchange is done over the phone, but we are happy to communicate in whatever way is most convenient for you.

Your Needs
The next step in the process is for us to learn about you. A member of our management team will reach out to you and /or representatives for the person seeking our service. Together, we assess the needs of the client and discuss the type of services that will best meet those needs.
Service Agreement
When the decision to go forward with services is made, the client or their representative and a Manager from Civility will sign a Service Agreement. This will confirm the tterms agreed to for receiving service. Once signed, we will be able to begin delivering service by creating your service plan.
Your Service Plan
Once the service agreement is signed, Civility Home Care we will work together with you to develop the best service plan. This is a written proposal outlining scope of services and duties to be delivered. The Service Plan will also detail the times and frequency of service visits, and document specific preferences or requirements as to service delivery.- Straightforward intake and communication methods
- Comprehensive needs assessment
- Customized service agreement for full transparency
- Detailed service plan based on individual preferences
- Matching with qualified service employees
- Consistent scheduling with flexible coverage options
How We Match You with the Right Support

Your service employee
When we consider which employee will be assigned to you, we always place an emphasis on the preferences, needs, and wishes that have been expressed. We also consider the employee’s experiences, background, and their geographic proximity. We do our best to match personalities with those of our clients and their families as well, but the final decision is always the client’s to make.
Your Schedule
Several factors guide the scheduling process, such as services required, the availability of workers with specific requirements needed, and whether coverage will be Live-in, 24-Hour, or Hourly. Once the schedule is set in motion, we are careful to maintain consistency. If for any reason your service employee is not available, we always let you know, along with the plan for substitute coverage.Frequently Asked Questions
What is the first step to receiving home care services?
How is the right caregiver matched with a client?
What details are included in the service agreement?
Can a service plan be adjusted later on?
How are schedule changes handled?
Is there a required length of commitment for services?
How soon can services begin after the agreement is signed?
Reliable in-home help makes daily living easier—trust experienced professionals who understand your household needs. Please contact us if you have any questions about our services.