Danburry 203-678-3005Newington 860-333-9017

A Hassle-Free Way to Begin Care Services

At Civility Home Care, we know that first steps are sometimes difficult to take, so we do everything possible to ensure getting started with our services is transparent and as stress-free as possible.

Simple Steps to Get Started

HOW WE SET UP SERVICES

Caregiver and Senior Man looking at each other

The first step is a request for service. This may come directly from the person who will be receiving service, or someone who is acting on their behalf. Once contacted, we will follow up with information about Civility Home Care and the services we offer. Typically, our initial exchange is done over the phone, but we are happy to communicate in whatever way is most convenient for you.

Caregiver and Senior Man doing thumbs up

Your Needs

The next step in the process is for us to learn about you. A member of our management team will reach out to you and /or representatives for the person seeking our service. Together, we assess the needs of the client and discuss the type of services that will best meet those needs.
Caregiver assisting two seniors doing exercise

Service Agreement

When the decision to go forward with services is made, the client or their representative and a Manager from Civility will sign a Service Agreement. This will confirm the tterms agreed to for receiving service. Once signed, we will be able to begin delivering service by creating your service plan.
caregiever meeting

Your Service Plan

Once the service agreement is signed, Civility Home Care we will work together with you to develop the best service plan. This is a written proposal outlining scope of services and duties to be delivered. The Service Plan will also detail the times and frequency of service visits, and document specific preferences or requirements as to service delivery.
Key Features of Our Service Setup Process
  • Straightforward intake and communication methods
  • Comprehensive needs assessment
  • Customized service agreement for full transparency
  • Detailed service plan based on individual preferences
  • Matching with qualified service employees
  • Consistent scheduling with flexible coverage options
This approach reflects the attention and planning that clients expect from a non-medical care professional in Newington, Connecticut.
How We Match You with the Right Support
smiling caregiver

Your service employee

When we consider which employee will be assigned to you, we always place an emphasis on the preferences, needs, and wishes that have been expressed. We also consider the employee’s experiences, background, and their geographic proximity. We do our best to match personalities with those of our clients and their families as well, but the final decision is always the client’s to make.
Caregiver assisting senior

Your Schedule

Several factors guide the scheduling process, such as services required, the availability of workers with specific requirements needed, and whether coverage will be Live-in, 24-Hour, or Hourly. Once the schedule is set in motion, we are careful to maintain consistency. If for any reason your service employee is not available, we always let you know, along with the plan for substitute coverage.

Frequently Asked Questions

What is the first step to receiving home care services?
The process begins with a request for service, which can come from the client or someone acting on their behalf. Communication is flexible to suit preferences.
How is the right caregiver matched with a client?
Matching is based on client preferences, required services, caregiver qualifications, and personality compatibility.
What details are included in the service agreement?
The agreement outlines the type of services, schedule, frequency, and any specific preferences or care instructions.
Can a service plan be adjusted later on?
Yes. Service plans are revisited and can be updated as needs or circumstances change.
How are schedule changes handled?
Any scheduling adjustments are communicated in advance, and substitute coverage is arranged to maintain consistency.
Is there a required length of commitment for services?
Service terms are flexible and based on client needs, with no long-term commitments unless specified in the agreement.
How soon can services begin after the agreement is signed?
Once the service agreement is signed, services typically begin promptly, depending on scheduling and care requirements.
Get the Support You Deserve
Reliable in-home help makes daily living easier—trust experienced professionals who understand your household needs. Please contact us if you have any questions about our services.

Our Values | Vision

We pledge to provide safe and effective support to all clients, in all settings. We strive to uplift the quality of life for all those we work for - and those we work with. Our teams take the time to develop positive relationships with each client and respond to the changing needs or circumstances. We are further committed to our clients and partners in the communities we serve, with the highest quality of service delivery.

ABOUT US
two elderly person with two medical personel